Draft — last updated October 31, 2026

Service Level & Support

This draft hasn't had legal review yet and isn't final. The points still being decided are listed at the end.

Getting help

Email tradabrix@gmail.com. You talk to the founder, not a support queue.

Brand includes priority support and a monthly strategy call.

30-Day Launch Assurance

If an agreed feature or your onboarding doesn't work as agreed in your first 30 days, we fix it as a priority. Terms are being finalised and will be in your agreement.

Availability and updates

The platform runs on Cloudflare. We update it regularly, and your subscription includes those updates.

We don't offer an uptime guarantee or service credits at this time.

Still being decided

  • Support hours and target response times, per plan.
  • What "priority support" means in practice for Brand.
  • Whether to offer an uptime commitment, and any service credits.
  • Planned maintenance windows and how we announce them.